Frequently Asked Questions
When are counselling sessions available?
Appointments are available Monday to Saturday. Hours are usually 10:30AM until 6:00PM starting times Monday to Friday and until 3:00PM starting time on Saturday. Under special circumstances, other times may be negotiated.
How long is each counselling appointment?
Private counselling sessions are usually 60 minutes duration and groups of two or more are for 90 minutes or more by negotiation.
What are the fees?
The fee for a 60 minute consultation is $170.00 and for 90 minutes, $230.00.
Payment is required at time of appointment. Acceptable payment is by EFTPOS, MasterCard, Visa or cash.
Fees listed above are subject to adjustment if any of the following conditions apply:
- A student with limited income
- A pensioner
- A single mother
- Suffering from other financial hardship
- Book and pay for 4 sessions in advance: $805.00 (Saving of $115)
- Book and pay for 5 sessions in advance: $920.00 (Saving of $230.00)
- Book and pay for 6 sessions in advance: $1035.00 (Saving of $345.00)
- Book and pay for 4 sessions in advance: $595.00 (Saving of $85.00)
- Book and pay for 5 sessions in advance: $680.00 (Saving of $170.00)
- Book and pay for 6 sessions in advance: $765.00 Saving of $255.00)
You may use the form provided now to secure your first appointment. Remaining appointments can be discussed in your first session. Payment is made at completion of first session. Packages are valid for 6 months from date of first package session.
Where are appointments available?
Appointments are available in Crows Nest Sydney NSW, Central Coast, Terrigal NSW and online. Please go to counselling appointments page for more information and location map.
Is there parking available?
Free parking is available at both Crows Nest and Terrigal locations.
What other amenities are available?
Other amenities include toilet facilities, public transport, shopping and cafes either on the premises or close by in all locations.
How many sessions will I need?
If your situation is critical then two appointments taken close together is recommended. Otherwise once per week is optimal until a desired level of change is achieved.
It is more difficult to achieve change if longer periods are taken between sessions. Consistency and constancy are important to forge new behaviours into preferred habits. The time it will take for you to notice a measurable shift in your progress varies for each person. It will depend on your commitment to doing the work of change even if it might get tough at times. An attitude of hope and intention to move forward is important for success.
24 hours notice is required for cancellation of an appointment unless there is an emergency. If insufficient notice is given, then full payment is applicable.
Medicare and private health funds
Medicare rebates apply only to services provided by Emily Dylan (registered psychologist) with a doctor's referral under the Better Access Initiative/Mental Health Care Plan. Christine Bennett is registered as a provider with CBHS and Defense Health. Please check with your own health fund regarding eligibility to receive rebates for counselling services.