Privacy Policy - What is covered

Psyche-Care complies with the information Privacy Principles as outlined in the Privacy Amendment (Private Sector) Act 2000.

This privacy policy covers handling of personal information that is collected when you visit www.psyche-care.com, and when you use services including private consultations, phone consultations and all other services associated with Psyche-Care. This policy does not apply to the practices of companies that Christine Bennett or Emily Dylan do not own or control, or to people not employed or managed by Christine Bennett Consulting, Psyche-Care or Caring4Couples.

• Collection of information
• Use and Disclosure
• Data Quality and Security
• Privacy on the Internet
• Your Email Address
• Anonymity
• A Further Point About Privacy
  

Collection of information

• Information is collected when a client answers questions during an initial telephone call and when completing confidential information forms on arrival at a consultation.
• Session notes are kept for each client or couple who engage in face to face counselling sessions with Emily Dylan and/or Christine Bennett. These notes are kept for the purpose of tracking client progresss and as a basis for follow up in succeeding sessions.
• All information collected is used strictly for the purposes of understanding the nature of the client's problem. This information is then used to help the client is working through that problem in order to make the changes necessary for resolution.
  

Use and disclosure

• We will only use or disclose information about you in ways that are consistent with your expectations.
• Christine Bennett Consulting and Psyche-Care keeps personal contact details separately in secure storage.
  

Data quality and security

Psyche-Care and Christine Bennett Consulting takes all possible measures to ensure that all personal information collected is securely stored and safe from misuse, loss, unauthorised access, modification or disclosure. We have in place comprehensive policies and procedures for information to be kept confidential and meet National Privacy Principles. All consultants are trained and conversant with the codes of conduct about privacy.

Privacy on the internet

• On the psyche-care.com website, the information you enter on any form is kept in secure database and accessed by the counsellor to assist with counselling sessions in which you, the client, elect to engage.
  
• Our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.
  

Your email address

Psyche-Care will only record your email address in the event that you send a message via a webpage request or email. If you do not want your email address to be recorded by Psyche-Care, you can send postal mail to the address below or call directly as follows:

Emily Dylan or Christine Bennett
C/- Christine Bennett Consulting
Mosman Professional Centre
PO Box 420
Spit Junction NSW 2088

TEL: 1300 880 448

Your email address and/or your postal addresses will only be used for the purpose for which you have provided them and they will not be added to any mailing lists, or used or disclosed for any other purpose, without your prior written consent.

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted encrypted via email or web forms may be at risk of being intercepted, read or modified. If you do not wish to email or send an online form to Psyche-Care, you can send mail to the postal address above.

Our website contains links to other sites. Christine Bennett Consulting or Psyche-Care is not responsible for the privacy practices or the content of such web sites.

Anonymity

If we can (and you want us to), we will deal with you anonymously. The name you enter on your forms may be a nickname. Other identifying information is not required other than a valid email address if the client wishes to receive a return email.

A further point about privacy

We understand that information collected about your relationships or yourself is important to you. the Counsellor works with you on a range of issues affecting your life. We realise this information can sometimes be sensitive. We take our commitment to privacy legislation seriously and for many years have provided quality confidential services to the Australian and worldwide community. If you have any concerns please contact Christine Bennett Consulting directly.